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To change or return your online purchase:
To request a refund or change a product, we will be grateful to fill out the return form.
You have a period of 15 days from the receipt of the products to proceed with the change, but you must verify that your order meets the following conditions:
- The product should not be used.
- It must be sent under the same conditions as it was received.
In rebates period, returns are not accepted.
There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
Once received we will proceed to examine it and we will notify you by e-mail within a reasonable time if it is appropriate to return or replace it. Once the refund has been approved, we will send you a new product or you will receive the purchase amount in the same way that you made the payment. Remember that the credit card refund always depends on your bank.
The Arturistic.com team
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